USA(English)

Reservation

Product guide

Full of data all around Korea!
Enjoy speedy wireless internet service at prices you can afford.

FAST

Speedy delivery of data
in a speed of 4G LTE

LARGE

Massive and enrich data!
Simultaneous connect to
smart phone and tablet!

INEXPENSIVE

Enjoy automatic roaming
without burden with law rate!

TOGETHER

Available to use one terminal
by 5 persons at maximum
(recommendable to be used
by 2~3 persons)!

Guides of fee

Country daily LTE supply Rental fee Discount
(From 6th day)
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[{{fee.Frequency}}] 		{{fee.CustomerThreshold|threshold}} {{fee.DayStandardRate|number}}KRW/Day {{fee.DayExceedRate|number}}KRW/Day

FAQ

  • Order/Payment
  • Use guide
  • Cancellation/Refund
  • Reservation /Extension
  • Failure/Loss
  • Receipt/Return
Q : I had paid after reservation but my order was cancelled .
A : The reservation may be canceled depending on stock availability. If rental is not possible, you can cancel your reservation and receive a refund for the rental fee within 1-2 business days by contacting Wi-Fi Dosirak via KakaoTalk or the customer service center.

Customer Service: 1566-9070
Q : For what will the credit card number for online reservation application be used?
A : When you enter a credit card information for reservation, the number of it will be used for guarantee against loss/damage of terminal and payment for supplementary and additional fee.
Q : How to use the 'WiFi Dosirak' ?
A : You may turn on the power of terminal and activate the Wi-fi of smart phone you have.
Q : If I am gonna take a trip for three nights four days and desires to lease the Wi-Fi-Dosirak, is it ok for me to apply for 3 day period ?
A : Wi-Fi- Dosirak is available to use only when you make period -based payment whatever it is used for that period. If you take a trip for three nights four days, you must pay for rent for 4 days.
Q : Can I use WiFi Dosirak even my smart-phone is 3G phone?
A : Wi-Fi Dosirak is a service that converts the 3G / 4G / 5G network of local telecom providers into a Wi-Fi signal. It can be used with any device that supports Wi-Fi or wireless internet access, such as 5G / 4G (LTE) / 3G smartphones, laptops, and tablet PCs.
Q : My travel has been cancelled. Please refund rent for the terminal.
A : If a reservation is cancelled due to cancellation and modification of schedule, you may cancel and apply for refund on the reservation inquiry page.

[Note]
※ Please be informed that no reservation cancelled can be restore.
※ Rent is nonrefundable if you don't receive randomly without cancellation request after reservation.
※ Cancellations due to flight cancellations or natural disasters will be fully refunded.
※ Cancellation of reservation necessary for confirmation of administer may take 1~2 business days( based on weekdays)
Q : I return the terminal earlier than schedule. Will I still be able to get a refund the rent for unused time ?
A : No. partial refund for the reason of earlier return of terminal is not available.
Q : I would like to know your refund policy.
A : Refund Policy for Service Usage
(Service Terms and Conditions, Article 11, Clause 9)

If the service is deemed unusable due to reasons beyond the user's control, the user may notify the company to receive support for resuming the service. If the issue persists despite these measures, the user may withdraw their intent to use the service within 30 days from the time the issue occurred.
If a user requests a withdrawal of service usage due to the above reason, the company will refund the rental fee for the unused days on a prorated basis. However, the user must immediately stop using the service upon requesting the withdrawal. If daily usage exceeds 100MB, that day will be excluded from the refund.
Notwithstanding the above, the company's refund obligation may be reduced in the following cases:
When service disruption occurs due to force majeure, such as war, disaster, national emergency, or equivalent situations.
When the issue arises due to the user's intentional action or negligence.
The verification process for refund eligibility may take at least one month after the device is returned.
If a rental device is unavailable due to stock shortages, users can cancel their reservation and receive a refund within 1-2 business days through the customer service center.
Partial refunds are not allowed if the user returns earlier than the scheduled rental period.
Users may request changes or cancellations to the rental device and related services until the scheduled pickup date.
If a user cancels the reservation before the pickup date, the company will provide a full refund of the prepaid rental fee.
Even if the device is not actually received, once the pickup date has passed, the contract will be considered valid, and cancellation and refunds will not be processed.
Q : My schedule of travel becomes longer than the one reserved and paid. How I can apply for extension?
A : If you want to extend the service, please file an application with the customer center(+82-2-775-1401).
Q : I entered incorrect information for reservation .
A : If your reservation information has been registered incorrectly, please cancel the reservation and make a new one.
If you encounter any issues during the rebooking process, please contact Wi-Fi Dosirak via KakaoTalk or call the customer service center for assistance.

Customer Service: 1566-9070
Q : How can I make a reservation inquiry?
A : [How to Check Your Reservation]

Select ""Reservation Inquiry"" from the top menu.
Enter the email and order number you used during the reservation.
You can check the detailed reservation information.
(If you are unable to retrieve your reservation, please contact the customer service center.)

Customer Service: 1566-9070
Q : How must I do when I lost the terminal during using it?
A : In such case, additional fee noticed will be charged in case of loss, theft and damage of terminals.
Q : I cannot turn on Wi-Fi-Dosirak.
A : Dear Customer, we apologize for any inconvenience caused.

Please check the following steps:

[For devices with non-removable batteries]

Press and hold the power button for more than 10 seconds to see if the device turns on.
[For devices with removable batteries]

Slide the back cover of the device to open it and remove the battery.
Gently rub the metal contact points on both the battery and the device.
Reinsert the battery after 5 minutes and check if the device functions normally.
Q : I enter department gate without returning Wi-Fi-Dosirak terminal.
A : You must return the terminal before going through departure procedure without fail or you must return it by using international courier services for package including EMS or DHL and shipping cost and additional rent up to the date of arrival of device must be borne by customers.
Q : How I receive and return the terminal?
A : Please visit the roaming center you selected while making a reservation and present the voucher. Return of the terminal is available at all the WiFi Dosirak roaming center. For a check of Wi-Fi-Dosirak roaming center (place to receive and return the terminal) nationwide, please select the menu of 'Receipt/Return' on the top.
Q : When the reservation ticket and exchange voucher are delivered?
A : Upon completion of reservation, you may print out the exchange vouer on the page of reservation completion or through e-mail.

Pick-up/Return

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